Question 1

01What happens after I sign up?

Accepted Answer

Once you've chosen your plan, you complete a short onboarding questionnaire so we can learn about your business, audience, and brand voice. You'll then connect your social channels through our scheduling platform (official integrations — no passwords). Within 7 business days you'll receive your first full month of posts to review. We tweak anything you don't love, and once you approve, we publish everything for you throughout the month.

Question 2

02How will you know what to post for my company?

Accepted Answer

Your onboarding questionnaire covers everything we need: industry, target audience, branding, ideas you already have, and the things you absolutely don't want to post. We also study your website, your existing social channels, and your reviews in depth to learn your brand voice and visual style. Then we research your industry so the content is genuinely relevant, not generic. You'll see and approve every post before anything goes live.

Question 3

03Who will be working on my content?

Accepted Answer

Three real people are assigned to your account: a dedicated Account Manager, Content Specialist, and QA Specialist. All three get to know your business, brand voice, and feedback over time, so the work keeps getting closer to how you'd say it. Your Account Manager is your one main point of contact and coordinates everything with the rest of your team, so you never have to chase multiple people. Our team is sourced from the top 1% of global talent — every specialist is a fluent English speaker, so your pages read like you, not like a content mill.

Question 4

04Can you help me figure out a marketing strategy?

Accepted Answer

Our core service is done-for-you content, not strategy consulting — that focus is exactly how the price stays at $99. You still get real strategic input where it counts: your onboarding brief shapes a content plan built for your brand, and all follow-up happens digitally through email and your dashboard, where our team is fast and responsive. Deciding whether we're the right fit in the first place? That's what the free demo call is for.

Question 5

05How will I communicate with my Account Manager?

Accepted Answer

Directly, through email and your client dashboard. Your Account Manager is your main point of contact and works closely with your Content Specialist and QA Specialist, so the same three people learn your business and account over time. Send questions, feedback, and requests anytime — you'll get fast, personal replies from someone who knows your account during support hours.

Question 6

06Can I get live help with a technical issue?

Accepted Answer

Yes. If you're having trouble connecting a social account, granting permissions, accessing your dashboard, completing setup, or troubleshooting another technical issue, we can schedule a live technical support call and walk you through it step by step. You never have to figure out the technology alone.

Question 7

07How are content feedback, planning, and strategy handled?

Accepted Answer

In writing, with your Account Manager — through email or your dashboard. That's a feature, not a limitation: you can send feedback whenever it's convenient, every instruction stays documented, and your Account Manager, Content Specialist, and QA Specialist all work from the same notes, so nothing gets lost and the work keeps moving without waiting for another meeting. Recurring content-review or general strategy meetings aren't included in our standard content plans, but strategy-related questions and direction are always welcome in writing.

Question 8

08Where is the team supporting me located? (Do you freelance or offshore your workers?)

Accepted Answer

We use a hybrid global team model that allows us to keep pricing affordable while maintaining high quality standards. We utilize a rigorous screening process to recruit top global talent for graphic design, video editing, content creation, and more. Our systems, quality control, training, and client experience are managed internally through structured workflows and oversight. Unlike typical freelancer marketplaces, we operate as a fully managed service with established processes and accountability.

Question 9

09What if I have more questions?

Accepted Answer

We're happy to help. The fastest way to get specific answers about your business is to book a 20-minute call with our team — no pressure pitch, just a real conversation about whether we're the right fit.

Question 10

01Do real humans write my content, or is it AI?

Accepted Answer

Real humans. AI helps us internally with research, brainstorming, and hashtag testing — but every post that goes out is written, designed, and reviewed by a human on our team before it hits your queue for approval.

Question 11

02Will I see the posts before they go live?

Accepted Answer

Always. We deliver a full month of posts at once through a review link where you can comment, request changes, or approve. Most clients we nail it the first time, but if not, we'll keep refining until you genuinely love it. Approved posts are scheduled and published automatically through the month.

Question 12

03What if I don't like a post?

Accepted Answer

Easy revisions, zero hassle. Approve, edit, or request changes right from your dashboard — with a smooth, simple process that keeps content moving. You see the month's calendar in advance, comment on anything that needs to change, and we redo it. Most revisions turn around inside 24 hours. If a writer isn't clicking with your brand, we'll reassign — no paperwork.

Question 13

04Are the posts custom-made for my brand?

Accepted Answer

Yes. Every post is created from scratch for your brand, audience, and goals — custom graphics, written captions, and hashtags. We don't recycle templates between clients or pull from a generic content library.

Question 14

05How many posts do you publish per month?

Accepted Answer

Standard = 10 posts, Plus = 15, Premium = 20, Pro = 30. All written, designed, scheduled, and published for you — across whichever channels are on your plan.

Question 15

06Can you create content for my industry?

Accepted Answer

Almost certainly yes. We've worked with clients in retail, restaurants & food, real estate, professional services, home services, beauty & wellness, healthcare & dentistry, fitness, SaaS & tech, education, automotive, accounting & finance, legal, faith, photography, music, fashion, staffing, agencies, and many more. Highly regulated industries (legal, healthcare, finance) get specialty writers.

Question 16

07Where do the visuals come from?

Accepted Answer

It depends on what you have. If you've got photos, videos, or product shots, we use them — they always perform best. If you don't, we pull from premium stock libraries or design graphic-led posts that match your brand. We decide the right mix together during onboarding.

Question 17

08Can I choose when and how often you post?

Accepted Answer

Both work. Most clients run on a consistent schedule (for example, three posts a week) that we manage for you. But if you have important dates — events, launches, promotions, seasonal pushes — tell us the dates and we'll post on them. The easiest way is to flag them in your dashboard when we plan the upcoming month.

Question 18

09What if I want to promote something specific?

Accepted Answer

Just tell us. We plan a full month of content in advance, so as long as we know about events, promos, launches, or sales ahead of time, we'll work them in. We check in with you 5 days before each new month to confirm anything to feature. For last-minute, time-sensitive posts, we recommend posting yourself and letting us handle the planned calendar.

Question 19

10What languages can you post in?

Accepted Answer

English and Spanish. For English, you choose the convention — US, UK, Canadian, or Australian spelling and phrasing — so your posts read naturally to your audience.

Question 20

01Which platforms are supported?

Accepted Answer

Facebook, Instagram, LinkedIn, Google Business Profile, Pinterest, and TikTok captions. Pick any channel for your base plan and add others for $10/mo each. We post natively to each — no awkward cross-posting.

Question 21

02Which social channels should my business be on?

Accepted Answer

If you only pick one: the channel where your customers already spend time. Local and service businesses usually win on Facebook + Google Business Profile; visual brands on Instagram; B2B on LinkedIn; products with younger audiences on TikTok. Our plans include one channel with extras at $10/mo, so most clients start with two. Unsure? Book a call and we'll tell you straight.

Question 22

03Will you reply to comments and DMs on my pages?

Accepted Answer

Our plans cover creating, scheduling, and publishing your content — replies to comments and DMs stay with you. Your customers can tell when it's really you, and that authenticity is worth a few minutes a day. We keep your feed full so engagement is the only thing left on your plate.

Question 23

04Do I have to share my passwords?

Accepted Answer

No — you connect your social accounts to our scheduling platform through each platform's official integration (Meta Business Suite, LinkedIn Pages, Google Business, etc.). You can revoke access at any time, and you never share a password with us.

Question 24

05I don't have a Facebook or Instagram page yet. Can you set one up for me?

Accepted Answer

We don't create pages on your behalf — and that's deliberate. You should be the owner of your business's social accounts, with the username and password in your hands, not a vendor's. Creating a business page takes about ten minutes, and each platform walks you through it step by step. Once your page exists, you connect it to our posting platform through the official integration — we never ask for your username or password.

Question 25

06Can I still post on my own profiles?

Accepted Answer

Absolutely. We encourage clients to add their own content whenever they want — behind-the-scenes moments, last-minute updates, customer photos. It's your account; we just keep the calendar consistent so you don't have to think about it.

Question 26

07I'm not located in the US. Can you still manage my social media?

Accepted Answer

Absolutely — we work with businesses worldwide. We tailor spelling, seasonal references, and holidays to your market (US, UK, Canada, Australia, and beyond), and we can post in English or Spanish.

Question 27

08Are all social channels included?

Accepted Answer

We work with all major social media platforms except X (Twitter). One social channel is included at no additional cost with your plan. If you'd like us to post to additional platforms, we can absolutely do that for a small additional fee per channel.

Question 28

01How does pricing actually work?

Accepted Answer

Our Standard plan starts at $99/mo for 10 posts a month on 1 social channel. Need more posts? Upgrade to Plus, Premium, or Pro. Need more channels? Add them for $10/mo each. Short-Form Videos, Stories, Blogs, and our other services are priced separately and can be combined with any plan. No setup fees, no contracts — month to month with a 14-day money-back guarantee.

Question 29

02Only $99 a month — what's the catch?

Accepted Answer

There's no catch — the model is just different. We work with thousands of small businesses, which lets us build real content teams, tools, and quality control that a $99 retainer could never buy on its own. We keep prices low by being digital-first (no long sales calls or account-review meetings baked into your bill) and by focusing on the thing that moves the needle: consistent, quality content, published for you every month. No contracts, and a 14-day money-back guarantee means trying us is risk-free.

Question 30

03Another agency quoted me $900+/month for the same thing. Why are you so much cheaper?

Accepted Answer

Traditional agencies carry big overheads — offices, salespeople, strategy meetings — and price them into your retainer. We've spent 10+ years building a streamlined system that produces custom content at scale, so you pay for content, not overhead. Same deliverable on your social pages, a fraction of the price. See our comparison pages for a line-by-line breakdown against agencies and freelancers.

Question 31

04Do you offer a free trial?

Accepted Answer

We don't offer a free trial — creating a month of custom content requires real work from real people before anything publishes. Instead, our social media management plans come with a 14-day money-back guarantee: if it's not the right fit inside that window, we refund the month. That's stronger than most trials — you see actual finished content for your brand, not a demo.

Question 32

05What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee on our social media management plans (Posts and Short-Form Videos). If it's not the right fit inside that window, we refund the month — once posts published to your channels have been removed. After 14 days, plans are non-refundable, which is standard for monthly subscription services. Blog posts, reseller subscriptions, and ads management are not covered by the guarantee.

Question 33

06What is your cancellation policy?

Accepted Answer

Month to month. You can cancel anytime — we just ask for at least 7 days notice before your next billing date, because that's when we start preparing the next month of content. No fees, no phone tag.

Question 34

07Can I cancel or pause at any time inside of my dashboard?

Accepted Answer

All plans are month-to-month with no long-term contracts. Our team can assist you with pausing or canceling your service at any time. To avoid your next billing cycle, cancellation requests must be submitted at least 7 days before your renewal date.

Question 35

08If I sign up multiple companies, do you guys have a discount?

Accepted Answer

Our pricing is already designed to be extremely affordable, but for clients managing multiple brands or businesses, we may be able to include additional services or extra social channels at no additional cost. Please speak with your sales representative for the latest multi-company offers and custom package options.

Question 36

01Do I get reporting or analytics?

Accepted Answer

Yes — every plan includes AI-powered analytics inside your posting platform, so you can see how your content performs across your connected channels any time. Instagram Growth adds monthly growth reports, and Meta Ads plans include weekly performance reviews.

Question 37

02How long until I see results?

Accepted Answer

Consistency compounds. Most clients see meaningful engagement and follower growth within 60–90 days of consistent posting. Brand awareness and trust signals build steadily; if you're after fast lead-gen, pair us with paid ads or influencer work.

Question 38

03Will I see sales from social media?

Accepted Answer

Consistent posting builds awareness, credibility, and top-of-mind recall — which leads to sales over time. We don't guarantee direct sales because they depend on many factors (website traffic, reviews, product-market fit, ad spend, economy, etc.). If your goal is more direct lead-gen, we also offer paid ads, influencer outreach, and Instagram growth as add-ons.

Question 39

04Do you sell likes or followers?

Accepted Answer

No — buying likes or followers is against every platform's terms and does nothing for your business. What we do instead: consistent, quality posting that grows your audience organically, and an optional Instagram Growth add-on ($129/mo) that uses targeted, manual engagement to attract 100–400+ real followers a month. Real humans who might actually buy from you — not bots.

Question 40

05Do you run Facebook and Instagram ads?

Accepted Answer

Yes — fully managed Meta Ads plans start at $397/mo (+$199 setup, waived on higher tiers), covering creative, pixel setup, audience targeting, retargeting, and weekly performance reviews across Facebook, Instagram, and Messenger. Ads are the fastest lever for direct lead-gen; organic posting builds the trust that makes those ads convert. They work best together.

Question 41

06Can you write blog articles for my website too?

Accepted Answer

Yes. Our SEO blog add-on delivers fully written, keyword-optimized articles ready to publish — 500-word posts from $49, 1000-word from $79, 1500-word from $99. Topic selection, internal/external links, formatting, and premium images included. Popular with clients who want social + search working together.

Question 42

07Do you guys do Google Ads?

Accepted Answer

Yes — we offer Google Ads management services for businesses looking to generate leads and sales beyond organic social media. Pricing starts at $397/month + a one-time $199 setup fee. Please reach out to your sales representative so we can determine whether Google Ads would be a good fit for your business and goals.

Question 43

08Can I resell your service to my clients?

Accepted Answer

Yes — reselling to agencies is a big part of our business. We offer a fully white-labelled social media management service that you can markup and resell to your clients. Reach out through our reseller program page for partner pricing.

Question 44

09Do you have any case studies?

Accepted Answer

Yes. We've worked with thousands of businesses since 2012 across industries like real estate, fitness, restaurants, medical, beauty, eCommerce, home services, and more. You can view examples of our work on our Examples page and read customer feedback on our Reviews page.

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