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Frequently Asked Questions

If you have any questions that aren't listed below, feel free to schedule a call to speak with someone from our team.

What happens after I sign up?

Once you've selected your plan, you'll complete a simple onboarding questionnaire to give us more details and optionally have an onboarding call with your social media manager.

You then connect your social media channel on our platform to allow us to schedule & post the content you've approved to your pages.

7 working days later, you'll receive your full month of social media posts for you to review.

We'll change anything you don't like, and once you approve we then post it all for you throughout the month.

How will you know what to post for my company?

Our service is very streamlined, so when you sign up you you complete a detailed onboarding questionnaire giving us all the information we need about your company and target audience, including your branding and any ideas you already have for posts.

We also review your website and social media channels in depth to get a good understanding of your brand voice and your visual style, so that we can continue in a similar style if that’s what you want us to. We will research your industry so that we can put out high quality content that is very relevant for your audience.

Who will be working on my content?

Your account manager will match you with the best social media manager for your industry. Most of our team is based in the US and then we have a few people in Europe as well. Each client gets an account manager, which is the point of contact. The account manager is the link between the client and the rest of the team.

We’re big on taking ownership and responsibility for our work, and it shows in everything we do.All of our Content Specialists are native English speakers so your social media pages will look like you are the one posting day after day.

Are the posts custom made?

Yes, content is specifically created for your particular brand or purpose. This includes different types of content, such as images, videos, articles, etc. The content is created from scratch, rather than being sourced from pre-existing materials, and is designed to meet the specific needs and goals of the brand for which it is being created. Content will be used for a variety of purposes, such as marketing, branding, education, or entertainment.

Will I see the posts before they go live?

All posts will be sent to you for your feedback and approval before they are published. When you sign up and complete the questionnaire, we will have your posts ready for review within 7 working days. We always send a whole month’s worth of content for you to review at once.

We send you a link where you can see the posts and leave feedback for us. We want you to absolutely love the posts we create for you, so if there’s anything at all you don’t like we’re happy to keep changing it until we find a style and direction that you think is perfect.

Most often we get it perfect the first time around, but if we don’t we’ll work on it until you love it.

Where do you get the content/visuals from?

It depends. Some clients have a lot of content that we can work with and some have nothing. For clients that have a lot, we mostly work with that. For clients that don’t have much content, we tend to work with premium stock photos or more graphic-design based posts that are relevant to your brand. However the approach is something we decide together with the client.

Will I see sales using 99 Dollar Social?

The idea behind consistent posting onto your social media pages is to target your existing follower base by keeping your socials active with content that promotes your business and educates your audience.

We don't guarantee sales - but working with us will increase the chances of generating sales and help you grow. But you’re looking to generate a lot more sales, leads or even followers then I would suggest running paid ads, working with influencers and other sales efforts that are directly related to sales.

Social media has proven to be a key factor in creating brand awareness which leads to increased sales. However, there are multiple factors that also play a role when it comes to sales. For example, website traffic, reviews, product-market fit, conversion rate optimization, economic cycles, etc.

I am not sure if you can make content for my industry?

We’ve worked with clients in pretty much any industries, including Education, E-commerce, Podcasts & Arts, Professional Coaching, Food & Beverage, Professional Services, Travel & Tourism, Beauty & Wellness, Construction & Interior Design, Home Services, Photography, Automotive, Accounting & Financial Services, Restaurants, Faith, Medical, SaaS & Tech, Healthcare & Dentistry, Authors, Real Estate, Music, Fashion & Retail, Leisure, Staffing & Recruitment, Digital Marketing Agencies, Legal and many more.

We are extremely confident we can also create quality content in your industry following our battle-tested process.

What if I have specific things I want you to promote?

We will make sure to include that. All the posts we make are planned out for a full month in advance, so if these things are planned out in advance we can easily include it. We always check in with you 5 days before the next month starts to hear if there’s anything we should include in the next batch. If there’s however something that is urgent and you want to post about here and now, then we just suggest that you post it yourself and leave the planned out posts to us.

What is your cancellation policy?

You can cancel month to month - but we do ask you to cancel at least 7 days before your next month starts as that is when we’ll be working on your posts for the next month.

What is your refund policy?

For our social media management services (posts and/or videos) we have a 14-day money back guarantee. This guarantee does not apply to Blog posts, reseller subscription or ads management services.

Once the payment has been made and the 14-day money-back guarantee period has passed, no refunds will be issued. Due to the nature of operating on third-party platforms, instances of disconnection, delayed review of our work by clients, and our operation as a monthly subscription service (rather than a full-service agency), we offer absolutely no refunds.

Refunds requested within the 14-day money-back guarantee will only be processed after all social media posts shared to your social media pages have been deleted. You also agree not to use any content created by $99 Social for your business once the refund is processed. Fees payable to $99 Social are not dependent on any form of marketing results. The Client is paying for time and work performed. $99 Social offers credits for any substantiated errors made on our side.

Do I have to share my login details?

No - you simply connect your social media accounts on our scheduling platform through the official integration - no passwords needed.

Can I still post on my own profiles?

Yes you can. We encourage our clients to add their own content when they need to. It’s up to you how involved you want to be; if you’re simply too busy to do anything on social media, then you can relax knowing we’ve got your accounts covered.

I want to resell your service to my clients

Reselling to agencies is a big part of our business. We offer a fully white-labelled social media management service, and you can resell our packages to your clients with a markup. Click here to learn more about our social media management reseller program.

I have other questions

We would be happy to help. The best way to learn more about our company and get your questions answered is to schedule a call with us.