Category Archive for "Customer Service"

Improve Your Customer Service Using Social Media

Improve Your Customer Service Using Social Media

You might not think that social media interactions would have a big impact on your business, but that is simply not true. Social media can really have the power to make or break your business, as was borne out by a recent

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Responding to Instagram Messages from Facebook I $99 SOCIAL

Responding to Instagram Messages from Facebook

At the most recent Facebook Communities Summit, an announcement was made about providing users of that platform with the ability to respond to Instagram Direct Messages from within the inbox of their Facebook Page. The announcement was included within a

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How to Keep Up with the Constant Changes in Social Media I 99 $ Social

How to Keep Up with the Constant Changes in Social Media

Keeping up with social media trends can literally drive company executives crazy, because they change so often, and because it forces marketing personnel to adapt to those changes so frequently. Many business owners in fact, constantly complain about having to

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Why Social CEO is the New Norm

Why Social CEO is the New Norm

In the digital age, one of the most prominent changes in corporate culture is the way that any given company’s executives are perceived. Gone is the old notion of the tireless CEO working long into the night in an office

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How to Deliver Excellent Customer Support Through Twitter

How to Deliver Excellent Customer Support Through Twitter

Excellent customer service is something that can differentiate your business and your brand from every other company on the market. It can also help you develop a very loyal following among the individuals in your customer base. Customers who use

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Why Social Media Customer Service And Marketing Should Be Connected

Why Social Media Customer Service And Marketing Should Be Connected

It’s fairly well-known that workplace silos at the corporate level can significantly weaken your company’s approach to both marketing and customer service. A recent Forrester research project conducted by Ian Jacobs and Erna Alfred Liousas has identified this as being

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